Engage
Successful projects emerge from resilient and respectful partnerships. This is why we seek to develop long-term relationships and always look to improve them.
At any point in time, we want to stand with the people we work with and look back on a project we’re all proud of. This is where Engage helps.
Engage is our formal listening programme for gathering client feedback. This helps us continue to deliver on the elements of the service experience our clients value and improve the areas that need attention.
How does Engage work?
Engage is supported by customer experience specialists, Insight6, who will invite clients and partners to participate in Engage at three project stages:
Appointment Survey
Insight6 send an email invitation to complete our survey after appointment.
1:1 Phone Interview
Insight6 may ask selected contacts to take part in an in-depth 1:1 phone interview.
Completion Survey
Insight6 send another survey on completion of a project.
We hope that all our partners, clients and collaborators value the opportunity to participate in this process and we look forward to a positive working relationship with you.
What our clients and partners say:
We have found the team at Strides excellent to work with. They want to do a good job because they really care about their clients. The quality of their designs has been praised throughout the University and we will continue to use them on other projects in the future.
Alessandra Foderaro, Deputy Director – Capital Development – Estates Planning and Development, University of Westminster
The team at Stride Treglown continue to provide the Programme and the Trust with sound advice, pre-empting and drawing early attention to any issues arising. They are client centred, accommodating, focused on supporting us to achieve our objectives. They demonstrate a good understanding of this complex Programme and its wide ranging stakeholders. I rate their technical expertise and am consistently impressed with their high-quality professional output, delivered in support of our Programme. They are, and are considered, a valued advisor to the MoHHS Team.
Ian De Bruin, MOHHS Programme Technical Lead, Hampshire Hospitals NHS Foundation Trust
Our partnership with Stride Treglown on the master planning and urban design of a large project in south Bristol proved very successful. They brought excellent technical ability and interpersonal skills to the project as well as an awareness of the creative and practical balance needed to provide solutions. We look forward to continuing to work with them in the future.
Zoe Sharpe, Development Manager, Dandara
I have worked with Stride Treglown for a number of years and trust them implicitly to deliver a high quality project, on time and in budget. Not only do they offer great solutions but they continually add value by being proactive and coming up with innovative alternatives for consideration. We hold them in high regard and would be happy to recommend them for the overall service they provide.
Michael Parsons, Senior Cost Consultant Arcadis
We have worked with the Landscape Architecture team at Stride Treglown for many years. We really value the consistency of our long-term relationship and the strength of their technical knowledge. They bring experience of our campus as well as a flair for good design. Within the firm as a whole, they offer a wide range of expertise which adds to the success of working with them.
Jonathan Howe, External Spaces Business Partner
Estates Royal Holloway, University of London
